Refund Policy
Guarantee
At Maison Underwear, your satisfaction is our priority.
We want you to have a smooth and worry-free shopping experience.
That’s why we offer a 30-day refund policy, allowing you to request a return or exchange if your item does not meet your expectations or presents any manufacturing defects.
However, since our products are intimate apparel (such as bras, panties, and lingerie sets), special hygiene conditions apply:
Items that have been used, washed, damaged, or have their hygiene seal removed cannot be returned or exchanged.
All returned products must be in their original condition and packaging.
Delivery Attempts & Refund Policy
If the carrier makes three unsuccessful delivery attempts and the recipient is unavailable, the package may be discarded by the carrier.
In such cases:
The customer will not be eligible for a refund.
If you still wish to receive your order, a new shipment can be arranged to a valid address.
A small fee will be charged to cover the reshipment costs.
For assistance, please contact our support team:
📧 support@maisonunderwear.com
Product Returns
To be eligible for a return:
The request must be made within 30 days of purchase.
If the order has not yet been delivered, cancellation and refund can be processed immediately.
If the package has already been received, it must remain unopened and untampered.
If the package has been opened, you may return only unused products.
All returned items will be carefully inspected at our warehouse before approval.
Size Exchange
If you need a different size:
We offer free exchanges provided the product has not been used or washed.
If the product shows any signs of use, the customer will be responsible for return shipping costs.
Exchanges will be processed only after the returned product has been received and verified by our logistics team.
How to Make a Return or Exchange
To start a return or exchange:
Contact our customer service team at support@maisonunderwear.com or via the contact form on our website.
Our team will provide detailed instructions and a return label (if applicable).
Once we receive your item, it will be inspected.
You will be notified whether your refund or exchange has been approved.
If approved, your refund will be processed automatically to your original payment method within up to 30 days.
Refunds
After approval, the refund will be issued to the same payment method used for the original purchase.
Please note that it may take a few business days for your bank or payment provider to post the refund to your account.
Shipping
All returns and exchanges are free of charge.
Maison Underwear covers the shipping cost for return or exchange requests approved under this policy.
Final Note
Maison Underwear reserves the right to refuse returns that do not comply with the conditions stated above or that show signs of use, washing, or damage.
Our goal is always to ensure fairness and transparency while maintaining the highest hygiene and quality standards for our customers.