Shipping Policy

 

1. Processing and Delivery Times

Orders are generally processed within 2 to 5 business days after payment confirmation.

Once processed, delivery typically occurs within 5 to 12 calendar days.

In exceptional cases, such as peak seasons, customs inspections, or unforeseen circumstances, the maximum delivery time may extend to 25 calendar days.

You will receive a tracking code once your order has been dispatched so you can monitor your delivery in real time.

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2. Shipping Costs by Country

We are pleased to offer free shipping to all the following destinations:

No shipping fees will be charged at checkout — enjoy free delivery on all Maison Underwear orders worldwide.

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3. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number.

It is the customer’s responsibility to monitor the delivery status using this code.

If the order is directed to a collection point or post office, the customer must retrieve it within the timeframe specified by the carrier.

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4. Customer Responsibility

At Maison Underwear, we strive to ensure a smooth and timely delivery experience. However, it is the customer’s responsibility to provide accurate shipping details and ensure availability for delivery.

We are not responsible for incorrect or incomplete addresses, refusal to accept delivery, failure to collect the package within the allotted time, or delivery failure after three attempts by the carrier.

In such cases, refunds will not be issued.

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5. Delivery Attempts and Package Disposal

If the carrier makes three unsuccessful delivery attempts, the package may be discarded or returned.

In these situations:

The customer will not be entitled to a refund.

If you wish to receive your products again, a new shipment can be arranged to a valid address, subject to a small re-delivery fee.

For assistance, please contact our support team at support@maisonunderwear.com

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6. Customs Duties and Import Taxes

In most cases, orders are delivered without additional customs fees.

However, in certain countries, local customs authorities may apply import duties, VAT, or other charges. These fees, if applicable, are the customer’s sole responsibility.

Failure to pay such charges may result in your package being held or destroyed by customs authorities. In these cases, Maison Underwear will not issue refunds or reship the order.

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7. Customs Delays

If your order experiences a delay due to customs inspection, please note:

No refunds will be issued while the order is under customs hold.

Once the package is received, the customer may return it to request a refund for the product(s) only — shipping costs (if any) are non-refundable.

For assistance, please contact our support team at support@maisonunderwear.com

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8. Final Remarks

In cases of proven error by Maison Underwear or the carrier — such as incorrect shipment — we will offer either a free reshipment or a full refund, at the customer’s choice.

Delivery times are calculated from the payment confirmation and order processing date.

All deliveries are made on business days only.